Frequently Asked Questions
Everything you need to know about your amika pro experience
What is the standard shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. Professional orders may require an additional 24 hours for verification and processing.
Do you offer professional discounts for salon owners?
Yes, amika pro offers exclusive pricing for licensed professionals. Simply create a pro account and upload your credentials to unlock salon-tier pricing.
What is your return policy for opened products?
We accept returns on unused or gently used products within 30 days of purchase. Please note that shipping fees are non-refundable and a small restocking fee may apply to professional kits.
Are amika pro products cruelty-free and vegan?
Absolutely. All amika pro products are certified cruelty-free and the majority of our formulas are 100% vegan, free from sulfates, parabens, and phthalates.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.